Proud Galleries, Camden

Over the last ten years Proud Galleries has become one of Europe's most popular privately funded photographic gallery, bar and restaurant venues. Launched in 1998 by Alex Proud the venue reflects all aspects of popular culture, encompassing rock & roll, fashion, sporting moments and more.

As with all major venues, increasing footfall and throughput at the bar is critical to the success of the operation Proud operates 3 bars serving up to 2000 customers per night.Proud selected pointOne to boost bar sales, and reduce fraud.

"The EPoS solution from pointOne has transformed the bar efficiency and customer service at the club. The system is very visual and the staff have found it easy to operate with minimal training. We are able to view business critical information such as, the daily sales figures, staff attendance, and current stock levels."

Alex Proud, Managing Director, Proud Galleries

Key Benefits Realised include:

• Increased revenues by 25% by higher throughput of customers at its bars
• Enhanced customer service
• Ease of use reduces training and errors
• Automated & comprehensive customer billing
• Security and accountability
• Discourages fraud
• Improved management reporting

Raffles Nightclub, Chelsea

Founded in 1967, the club is named after the 19th century colonial mogul Sir Thomas Stamford Raffles, and was re-opened under new ownership and management in May 2007.

The owners of the club believe that EPoS is an essential component to running a customer-focused operation, however asnight clubs are typically loud and crowded environments, serving customers quickly can be particularly challenging. They needed an EPoS system would greatly assist their staff and engage their clients rather than enrage them.

"We installed pointOne EPoS because of its ease-of-use, extensive functionality and integration capabilities.  A further key benefit of the solution was its ability to integrate with the club's accounting system."

General Manager at Raffles night club, Patrick Cahuzac

Using pointOne EPoS Raffles has realised the following key benefits:

• Centralised business management
• Improved business knowledge through enhanced reporting
• Improved stock control by 'real time' stock reporting
• Support for customer loyalty schemes
• Platform for future growth and development.

Velvet Manchester

Velvet is a boutique bar, restaurant & hotel located in the heart of Manchester city centre on bustling Canal Street. It boasts 19 bedrooms over the four floors above the Bar & Restaurant, offering individually designed Velvet King rooms, 3 Balcony King Rooms overlooking Canal Street, and 3 luxurious Duplex Suites.

The key criteria was to find a sophisticated EPoS application that could manage multiple cost elements for the hotel, bar and restaurant departments, from uniform pricing and billing to order-taking and stock control.

After reviewing several competing system the management decided that the pointOne EPoS solution was the only one that had the flexibility to handle the Hotel, Bar and restaurant business.

The key benefits include:

• Enhanced customer service
• Ease of use reduces training and errors
• Faster food & drink delivery
• Automated & comprehensive customer billing
• Security and accountability
• Discourages fraud
• Improved management reporting
• Improved stock control
• Blueprint for future installations