Online Ordering
Reduce the time your staff spend on the phone by introducing On-line Ordering
pointOne Online Ordering enables your customers to order items online through your website. Once they submit the order, the order is sent via our web server to your pointOne EPoS system on site. The order is displayed with full delivery and payment details ready for you to process and prepare ready for collection or delivery.
Some of the benefits:
- Improve service to your customers
- Reduce volume of telephone orders
- Easy to use
- Requires no maintenance
- Accept credit card payments securely online
- Integrates with pointOne Loyalty & pointOne EPoS
- Set a minimum customer spend
- Set trading hours
- Run online ordering reports to scrutinize that side of the business
- Automate & streamline your delivery orders
- Stay ahead of your competitors
How It Works
We build into your existing website our online ordering system. Your customer then visits your site and places their order online. Once they have completed their order and input their personal details they get the option to either collect or have it delivered.
If required we can also offer the option for your customer to pay for the order online. Payment is made to you in the same way you receive payments from credit cards, through your bank merchant account number.
Once the order is complete a printable & email confirmation follows, and at this point the order is sent directly to you. The order is displayed on one or more nominated pointOne EPoS terminals and flashes until the order is processed. When you open the order, all information such as name, address, and order details are displayed ready to be sent to the kitchen. The print out in the kitchen also contains all the delivery and personal information of the customer, ready to be attached to the order for delivery.
Read a case study on how pointOne customer Chop and Wok are using Online Ordering Click Here
For more information please contact us or call 0845 862 0005.