We’re pleased to announce Richard Davies’ promotion to Services Director to help drive forward our goal to offer an enhanced level of premium customer support.
As one of our longest standing employees, Richard joined pointOne in 2004 and has worked in all aspects of our customer operations from on-site installations, workshop builds, training and technical configuration.
As part of his new role, Richard will be supporting the help desk team and sharing his knowledge with them on the customer experience, product understanding, introducing more internal training and enabling the support staff to join the installation team to give them first-hand experience of the service and their important role in making it happen.
Commenting on his new role, Richard Davies said: “For me it’s really important to get to understand all departments in the business, how they work and how we can work better together to bring about an all-together better experience for our customers.
“I plan to spend time with field based support and installation engineers so I can get an idea of their working day and what can be done to improve their job and the installations process as a whole. Another high priority is to step up the internal flow of information and communication between departments through regular department manager meetings.
“We are one company and should all feel that we are all working together as one company. I hope to instil this value within the customer support department and across other departments.”