Established over 10 years ago, Mission Burrito has developed a reputation for providing authentic, quick service, Mexican food which is prepared fresh every day. The company has steadily grown its estate to 10 restaurants, with many more planned for the future.
“We process over 100 transactions an hour at all of our restaurants and the system has never missed a beat. If I was going to open a 100-outlet restaurant chain tomorrow I would not hesitate in giving the order to pointOne.”
Challenges: Needed a fast, reliable EPoS solution that could be relied on to help grow the business
After opening their first restaurant, the owners quickly recognised that to run a successful quick service food operation, then the quality of the food offering was the not only key ingredient. The operation needed a fast, reliable EPoS system that could be configured around the specific challenges of their business. These included; a very fast transaction time to reduce queues and provide excellent customer service, a centralised management and reporting system to provide vital management information and the ability to cope with the huge variety of options that the restaurant offered to its customers.
Owner at Mission Burrito, Jan Rasmussen explains, “We knew that to fulfil our ambitious growth plans we need a professional EPoS solution that would act as the hub of our operation.”
Solution: pointOne EPoS – A solution designed to meet the needs of the QSR sector
The company looked at many options, but decided that the solution from pointOne was perfect for their business.
Jan explains the selection decision, “The pointOne system is designed to be very easy to operate so that staff training is minimal, it is very fast at the point of sale, and it offers all the sensible add-ons that a QSR business like ours needs, with plenty of innovative options that we could add-on later if required. Quite simply, it was a system that would grow with us as our estate expanded”.
Results: Increased orders, improved efficiencies and options for cash-less and self-service in the future
The pointOne system has been installed at Mission Burrito for over five years, so the company has had a long period to access the impact that it has had on its business.
These are the areas where the system has made a key impact:
Online Ordering – Tripled online sales!
In the last few months Mission Burrito has added pointOne’s Online Ordering App to its operation, “pointOne’s Online Ordering App has tripled the amount of online business we now receive.” Says Jan, “This also has the benefit of reducing queues at busy lunch time periods as customers can pre-order allowing our staff to prepare the meal before the rush occurs. Customers can just pop-in, pick-up and go. It’s a win-win situation for everybody.”
Self-Service Kiosks – “the future of the QSR business”
The restaurant chain is also looking at pointOne’s new self-service kiosk option, Jan explain how this could benefit his operation, “The kiosk is definitely something we are very interesting in. This technology is the future of the QSR business. Having the ability to give our customers a self-service, cash-less option will certainly allow us to serve more customers more often and further reduce the queues.”
Optional Apps for future growth – “we don’t need to go elsewhere”
“Another element of pointOne that we like is that is has so many apps that we can consider integrating in the future as we expand. “Says Jan, “For example we are really interested in the Loyalty and Promote Apps as an option to further increase our footfall, and we might also look at adding Stock sometime in the future. The beauty of the system is that we know that these options are available if we need them, we don’t need to go elsewhere.”
Jan sums up his experience with pointOne so far, “The solution has been a great success, it has been very reliable, and the support we have received has been fantastic.”
Summary of the benefits that Mission Burrito has received from pointOne:
- Fast customer processing at the point of sale
- Reduced queues and faster customer service
- Very flexible, copes with multiple menu changes and options
- Centralised real-time management reports that can be accessed from any location
- Ability to offer online ordering app has tripled web sales
- Options to integrate new ‘game-changing’ solutions such as self-service kiosk without changing core system