One4Six Coffee are an independent chain of quick service coffee shops and kiosks. They are located primarily in high footfall train stations and specialise in Italian coffee and ice-cream.
The challenge: "A reliable EPoS with full centralised reporting capabilty"
One4Six Coffee were looking to expand their sites and found that their existing EPoS was limited in its functionality. It only had a basic mode when the internet connection was lost which was a real problem if the internet went down during peak commuting times. Equally their head office was unable to review what was happening remotely at site level. One4Six’s success meant they wanted to expand to additional sites and needed a reliable EPoS system that could provide multisite reporting and maintain full functionality even when the internet connection was lost.
Solution: "A hybrid EPoS with Head Office reporting solution"
pointOne installed our hybrid EPoS solution that is both cloud-based and hard-wired so when the internet connection goes down none of the EPoS functionality is lost. One4Six Coffee also took advantage of our EPoS tools using our head office module which enabled their head office site in Milton Keynes to access our dashboard style screen to get real-time information including financial data analysis and reporting. Key advantages also included the ability for head office to make price changes at a single or multi-site level and administer employee management.
They also opted to take our stock control and loyalty modules which are fully integrated with the head office module so stock can be ordered and transferred between sites based 100% on site-level sales meaning wastage is minimised to maintain a healthy GP. The stock control module allows staff to have complete F&B allergen and nutritional information to hand via the EPoS so customers can be advised instantly.
We installed our EPoS solution at One4Six’s head office and then rolled it out across all its other locations after a successful trial. In addition, each location was fitted with integrated chip and pin payment devices allowing customers to pay quickly with contactless which in their high footfall train station locations was essential for time-poor commuters.
Our One4Six coffee locations are based at busy train stations and so the EPoS system needed to cope with high volume use. The pointOne system is both efficient and reliable even if we lose internet connection. The reporting capability and stock control also offer great functionality that we can access and control from our head office. All in all, we are really pleased we upgraded our till system to pointOne".