Peyton & Byrne/Sodexo
Peyton and Byrne run successful cafes, restaurants and bars within the iconic visitor attractions of the National Gallery, the Royal Academy of Arts, the Imperial War Museum, and the Wallace Collection. These sites are known not only for their gastronomic excellence but also for the ultimate dining experience they provide within the atmospheric setting of grand cultural institutions.
The challenge: "one unified system with centralised reporting and third-party integration capability"
Peyton and Byrne had several varying sites and some with multiple F&B offerings but not all these sites used the same EPoS system. Not only did they need one unified system but also one capable of giving them a centralised reporting and management component so they could view and manage remotely and in real time. In addition, they used the third-party cost control and workforce management software, Fourth and needed their new EPoS solution to integrate seamlessly with this so they could daily manage their stock control across all sites.
Solution: a hybrid EPoS system with an open platform for third-party integration
pointOne as an open EPoS platform was able to offer frictionless integration with Fourth as well as provide our Head Office Management module that enabled the centralised reporting and remote management element Peyton & Byrne required.
We first installed our solution into one of their largest sites, the Royal Academy which had multiple F&B offerings and after a smooth transition we went on to replace their existing EPoS systems in a further three sites across London.
We have complete confidence in its reliability and competence...we have great customer support from pointOne which is essential when we have multiple operations in place”
Results: a reliable and flexible EPoS system
“We are really happy with our EPoS system as it not only integrates well with our Fourth hospitality software but, having used it now for a number of years, we have complete confidence in its reliability and competence. Our previous EPoS didn’t integrate with Fourth and we had a number of service issues but we have great customer support from pointOne which is essential when we have multiple operations in place”, says Remy Romano, Back of House Manager at Peyton & Byrne.
“I can look at any of our operations using the Head Office Management from my desk and make any adjustments I need to do on menus/pricing instantly. We also get daily sales feeds which I can look at alongside the integrated Fourth to make stock adjustments accordingly".